If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item which must be returned fully intact with the original packaging via common carrier that provides package tracking.

If there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service.